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Deone

Privacy Policy

Last Updated: March 7, 2026

At Deone, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and financial services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Complete identity verification (KYC)
  • Make transactions
  • Contact our support team
  • Subscribe to our communications

This may include your name, email address, phone number, date of birth, nationality, residential address, government-issued ID, and financial information.

1.2 Blockchain Information

As a Deobank operating on blockchain technology, certain transaction information is recorded on the public ledger. This includes:

  • Wallet addresses
  • Transaction amounts and timestamps
  • Smart contract interactions

1.3 Automatically Collected Information

When you access our services, we automatically collect certain information about your device and usage, including:

  • IP address and device identifiers
  • Browser type and operating system
  • Access times and pages viewed
  • Device location (with your consent)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Verify your identity and comply with legal obligations (KYC/AML)
  • Detect and prevent fraud and security incidents
  • Communicate with you about products, services, and promotions
  • Personalize your experience and provide customer support

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf
  • Legal Compliance: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Multi-party computation (MPC) for key management
  • Regular security assessments and penetration testing
  • Strict access controls and authentication procedures

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@deone.io.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., authentication, security)
  • Functional Cookies: Enable personalized features and remember your preferences
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to accept or decline cookies, or be notified when a cookie is being sent. Please note that disabling certain cookies may impact your experience on our platform.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: